I had my first appointment at MINT Dentistry last week. First, let me preface this REVIEW with my family is in the Dental Field as Dr’s and Hygienist. I am also in the healthcare field. My expectation levels are very high for any provider I choose to trust with my care. Additional I do not like going to the Dentist, have avoided going for many years not utilizing my dental benefits. Over the years of Dentist avoidance, I did a lot of self-maintenance by brushing and flossing because of my anxiety. The Dental Office environment is over stimulating with drilling and cleaning tools. I have oral sensitivities that cause even a simple cleaning over stimulating with “tickling” my hard upper palate and specific areas of my teeth and gums during cleaning. It was time for a checkup. I was warmly and professionally greeted by Portia when I walked in the door. The office décor is warm and relaxing which is not my priority but appreciated. I don’t remember all the names of everyone I encountered, but all team members were very professional making me feel safe. My Dental Assistant was friendly, high energy, proficient in her role, and understanding I was anxious even just taking x-rays and dental impressions. I was impressed she had her Bachelors Degree and was beginning to further her education in the Dental field. The Doctor came into the room reviewed my x-ray and thoroughly educated me to a problem I did not report from an old wisdom tooth removal I was tolerating. I identified the problem myself, but she took the time to educate. No cavities….YEAH! But…ohhhh now the cleaning. I explained to the Dr why the Dental Cleaning is hard for me. I was not in fear of the cleaning, but my anxiety and oral sensitivity have kept me out of the dental chair. She was 100% understanding, and nonjudgmental I needed the nitrous gas to be comfortable. Though nitrous is usually not covered under most dental plans, I believe a small price to pay and cheaper than risking a cavity. Sydney came to collect my payment was professional, friendly, and quick. Jenn, my hygienist superstar, walked into the room. You can immediately tell she is a people person. She is additionally high energy and patiently listened to what was making me anxious. Her cleaning skills were just as impressive and skilled. She called out any periodontal probe numbers that were above three because she understood I was worried about having high numbers. The nitrous didn’t sleep me but allowed me to tolerated the exam with so much ease. Jenn educated me every step of the way friendly and informative. I will 100% tell everyone who is reading this I will have no hesitation in going back for my six months follow up. You can train staff to have customer service skills, but only staff who are genuinely customer friendly can pull off exceptional customer service to every patient. This office was well choreographed, highly skilled with advanced practice, and above all not only exceeded my expectation but gave me a reason to follow up my dental health with MINT~ CL
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